Privacy Policy

At Poltara-monter, we are committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with our services, including recipe development, cooking classes, culinary tourism experiences, our online recipe platform, and personalized menu consulting. We process your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect various types of information to provide and improve our culinary and educational services:

• Information You Provide Directly to Us:
  • Contact and Account Information: When you register on our online platform, enroll in a cooking class, book a culinary tourism experience, or request personalized menu consulting, we collect personal details such as your name, postal address, phone number, and preferences.
  • Payment Information: When you make a purchase, we collect transaction details. Please note that payment processing is typically handled by secure third-party payment processors, and we do not store your full credit card details on our servers.
  • Demographic and Preference Information: For personalized services like menu consulting or culinary tourism, we may collect information regarding your dietary restrictions, allergies, culinary interests, and other preferences relevant to tailoring our offerings.
  • Communications and Feedback: When you communicate with us via inquiries, support requests, or feedback forms, we collect the content of these communications.
• Information Collected Automatically:
  • Usage Data: When you access and use our online recipe platform, we automatically collect certain information about your device and how you interact with our site. This may include your IP address, browser type, device identifiers, pages viewed, time spent on pages, and referring URLs.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience on our online platform, analyze trends, administer the site, track users' movements around the site, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level.

2. How We Use Your Information (Purpose of Processing)

We use the information we collect for various purposes, primarily to deliver and enhance the Poltara-monter experience:

• To Provide and Manage Our Services: This includes facilitating cooking classes, organizing culinary tourism experiences, delivering personalized menu consulting, granting access to our online recipe platform, and processing transactions.
• To Personalize Your Experience: Based on your preferences, dietary needs, or past interactions, we may tailor recipes, course recommendations, or tourism itineraries to your specific interests.
• To Communicate With You: We use your information to respond to your inquiries, provide customer support, send important service updates, and deliver information about your bookings or purchases.
• For Internal Operations and Improvement: We analyze usage patterns to understand how our services are used, identify areas for improvement, enhance our website functionality, and develop new culinary offerings.
• For Security and Fraud Prevention: We use your data to maintain the security of our services, detect and prevent fraudulent activities, and protect our users.
• For Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.

3. Legal Basis for Processing (GDPR)

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the information we collect and the specific context in which we collect it:

• Performance of a Contract: We process your data where it is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., when you book a class or service).
• Legitimate Interests: We may process your data when it is necessary for our legitimate interests (e.g., improving our services, security, analytics), provided that these interests are not overridden by your data protection rights.
• Consent: In some cases, we may rely on your explicit consent to process certain personal data, particularly for marketing communications or specific data uses for which consent is required. You have the right to withdraw your consent at any time.
• Legal Obligation: We may process your data where it is necessary for compliance with a legal obligation to which we are subject.

4. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

• Service Providers: We engage trusted third-party companies and individuals to perform services on our behalf (e.g., payment processing, website hosting, analytics, IT support). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Compliance and Protection: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe it is necessary to protect the rights, property, or safety of Poltara-monter, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (Right to Be Forgotten): You have the right to request that we erase your personal data under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.
• The Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the member state of your habitual residence, place of work, or place of the alleged infringement if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details provided below.

7. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, disclosure, alteration, or destruction. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. Third-Party Links

Our online platform may contain links to third-party websites or services that are not operated by us. This Privacy Policy applies only to our services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16 without verifiable parental consent. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the content. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: